Contact Us
Contact BONCHICLY®
Have a question about your order or custom design? We’re happy to help.
Whether you need help choosing a product, submitting your photos, reviewing your design, or checking your order, please feel free to contact us.
Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)
Customer Support
For order-related questions, please include your order number and the email address used at checkout so we can assist you more easily.
Need Help With?
• Order Updates
• Custom Design Questions
• Photo Submission Guidance
• Design Preview & Approval
• Shipping & Delivery
• Product Recommendations
• Returns & Refund Requests
Your Design, Confirmed Before Production
Every personalized order includes a design preview before production.
You’ll have the opportunity to review your design and request adjustments if needed. Your figurine will only move into production after the design has been confirmed.
Once your order ships, tracking information will be provided so you can follow your package along the way.
About BONCHICLY®
BONCHICLY® turns your favorite photos into personalized figurines and meaningful keepsakes made to celebrate the people, pets, and moments you love most.
We specialize in custom figurines, blind box collectibles, and personalized gifts inspired by your photos and thoughtfully designed around the details that make each story unique.
From couples and families to pets, weddings, birthdays, graduations, anniversaries, and other special milestones, each piece is created to turn meaningful memories into something you can see, hold, and treasure for years to come.
Thank you for choosing BONCHICLY®.
We look forward to creating something special for you.