Return Policy
Refund & Cancellation Policy
Because each BONCHICLY® figurine is personalized and made especially for you, cancellations and refunds depend on the stage of your order. 💛
Full Refund
A full refund is available if you cancel your order before the design process begins.
If you selected the wrong size, style, or other option, please contact us at service@bonchicly.com as soon as possible.
50% Refund
Once the design process has started but before production begins, you may cancel your order for a 50% refund.
No Refund After Production Begins
Once your approved design enters production, the order can no longer be canceled or refunded because each item is custom-made specifically for you and cannot be resold.
You’ll receive a design preview before production, giving you the opportunity to review your personalized design and request any included adjustments before approving it for production.
If your item arrives damaged, defective, or incorrect, please contact us at service@bonchicly.com, and we’ll be happy to help.
Return & Exchange Policy
Because every BONCHICLY® figurine is personalized and made specifically for you, custom-made items are non-returnable and non-exchangeable once production begins, except in cases where the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Every order is carefully packaged for safe delivery.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us at service@bonchicly.com within 7 days of delivery.
Please include:
• Your order number
• Clear photos of the item
• Photos of the packaging, if applicable
Once the issue has been reviewed and confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Order Changes
If you selected the wrong size, style, color, or other option, please contact us as soon as possible.
Changes can usually be made before the design process begins.
Once design work has started, changes may be limited and will be handled according to our revision policy.
Once production begins, changes are no longer possible.
Custom-Made Items
Personalized figurines are created specifically from your photos, preferences, and approved design and therefore cannot be resold.
For this reason, custom-made items are not eligible for returns or exchanges after production has begun, unless the item arrives damaged, defective, or incorrect.
Issues Not Covered
Refunds or replacements are not available for damage caused after delivery by:
• Misuse, mishandling, or accidental damage
• Improper storage or maintenance
• Exposure to chemicals, corrosive substances, excessive heat, or moisture
• Alteration, modification, or improper cleaning
• Normal wear and tear
• Loss or damage caused by the customer after delivery
Because each item is individually produced, minor variations in color, texture, or handcrafted details may occur and are not considered defects.
Authorized Returns
Please contact us before returning any item.
If a return is approved by our customer service team, we will provide the return instructions and designated return address.
Unauthorized returns may not be accepted.
If an approved return is not due to an error, defect, or damage on our part, the customer is responsible for return shipping costs and any applicable customs duties or taxes.
Quality Issues
Your satisfaction is important to us. 💛
If you believe there is a quality issue with your order, please contact us at service@bonchicly.com within 7 days of delivery.
We will carefully review the issue and work with you to provide an appropriate solution.
This policy does not affect any rights you may have under applicable consumer protection laws.